Privacy Policy

Effective: 20 March 2026

Havanah Boutique (ABN 68456483838) (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information responsibly in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, make a purchase, create an account, subscribe to communications, or otherwise interact with us.

If you have any questions about this policy or our privacy practices, please contact our Customer Care team at hello@havanahboutique.com.

What Information We Collect?

When you shop with us, create an account, or get in touch, we may collect:

Your name, email, phone number, and delivery/billing address
Order and payment details (we don’t store full card numbers)
Any preferences or messages you share with us

We also collect basic non-personal information like how you browse our site (e.g., pages visited) to improve our website.

How Do We Collect It?

Directly from you (when you place an order, sign up for emails, or contact us)
Automatically via cookies and similar tools (you can manage these in your browser)
From trusted partners like payment providers or delivery services

How Do We Use and Share It?

We use your information to process and deliver your orders, provide customer support, and send order updates and (if you opt in) marketing communications.

We share it only with trusted service providers who help us run the business (e.g., Australia Post, payment processors, Shopify, and email tools like Klaviyo). We don’t sell your information.

Hosting & Overseas Disclosure

Our website is hosted on Shopify. Some of our service providers (e.g., email marketing, analytics, and payment tools) are located overseas (often in the US or Europe). We take reasonable steps to protect your information.

Direct Marketing

We only send you promotional emails or SMS if you opt in (e.g., by subscribing or ticking a box at checkout). You can unsubscribe anytime by clicking “unsubscribe” in emails, replying STOP to SMS, or emailing us at hello@havanahboutique.com.

Your Rights

You can ask to see, correct, or delete your personal information by emailing hello@havanahboutique.com. We’ll respond within a reasonable time (usually 30 days) and generally free of charge. If you’re unhappy with our response, you can contact the Office of the Australian Information Commissioner at www.oaic.gov.au.

Security & Retention

We keep your information safe with encryption and security measures. We only keep it as long as needed (e.g., 7 years for tax records) and securely delete or anonymise it when no longer required.