Returns Policy

Effective: 20 March 2026

We want our customers to be happy with their purchases and offer a choice of either a refund or store credit.

Returns (Refunds & Store Credits)

For refunds or store credits, the following return conditions apply:

Item/s are returned within 30 days of purchase date
Item/s must be in saleable condition: unworn, unwashed, unaltered, unsoiled (free from stains, makeup, perfumes/deodorants, tanning products, pet fur)
Item/s have all security tags attached and in original packaging
Customers to pay for return postage costs. We recommend using a tracked service as we cannot issue a refund on items that are lost in transit.
Our store credits do not have an expiry date but once issued are not refundable.

All returned items will be inspected upon arrival before a refund or store credit is processed. Should an item not meet the above conditions, it will be shipped back to the customer.

Excluded Items

These items are not eligible for refunds or store credits (except in instances where the item is faulty):

Final sale items
Earrings
Bodysuits
Items processed through Afterpay / Klarna

Refund Processing Times

Return orders that qualify for a refund or store credit will be processed according to the total cost of your original order value, minus any shipping fees paid.

Refunds are processed within 2–4 business days.
Refunds must be processed back to your original payment method.
Once we have issued the refund, please allow up to 7 business days for the refund to show on your banking statement.

Expired Payment Methods

If the details of your original payment method have changed, you must notify our Customer Care Team at hello@havanahboutique.com prior to commencing your return to update your payment details.

Exchanges

Due to the limited nature of our pieces, we do not offer exchanges. If you would like a different size or alternative item, we recommend purchasing the new item and following the returns process for the original item.

Faulty, Damaged, or Not-As-Described Items

In the unlikely event that an item arrives faulty, damaged, or doesn't match the description, please contact our Customer Care team at hello@havanahboutique.com with your order number and images of the fault. We will work with you to resolve it as soon as possible.

Havanah Boutique complies with all legal rights and remedies under the Australian Consumer Law.

To start the returns process, email hello@havanahboutique.com with your order details — we'll guide you through it smoothly.